New Hyundai Hi Care Adds To Long-Popular Hi Mate Service

SOMETHING BETTER, MATE!
Hard to believe it could get better!  But it is easy to see why Hyundai has always been a leader in equipment service innovations.  Their new Hi CARE service augments the already crowd-pleasing Hi MATE remote management application in some very significant ways.

Hi CARE IS EVEN SMARTER
Hyundai Hi CARE is a telematics system providing aftermarket support — a feature-rich platform that enables factory, dealer service teams, and fleet managers to provide remote support to their customers.  And with Hi Mate, they’ve considerably beefed up the information available, and connected service capabilities…

Hi Care begins with all the amazing features of the Hi MATE system

  • GPS-Satellite Technology — real time, up-to-date machine location information
  • Operating History — daily reports on engine hours, remaining fuel, and key on/off time
  • Geo-Fencing — enables you to protect equipment from theft with a virtual fence and a (very) real alarm
  • Fuel Level Monitoring — end downtime with advance notice of refueling needs

Hi Care then adds integrated information from several other sources: such as warranty data, oil analysis program results, and additional engine-function reports (see below).  And it’s all managed by Hyundai at the Hi CARE Center, within their corporate offices — using the Cloud, and bringing together data through Hyundai’s collaboration with Cummins. 

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Honda Extends Warranty Up to SIX YEARS on Select Lawnmowers for Homeowners!

MOW ON (AND ON) WITH HONDA!
Buy a Honda homeowner model mower at Martin Implement and receive a One Year Extended Manufacturer’s Warranty. (One year in addition to the standard warranties.) That means more superb grass cutting with great Honda homeowner models!  

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We’re Pleased to Introduce Marty Morris as our South Elgin Service Manager!

A desire to be at the top of his profession has always been a driving force for Marty. That desire initially manifested itself when he rose through the ranks to become an ASE Certified Master Technician. From there, he progressed to managing a number of service departments where he relished the opportunity to lead and mentor others. Throughout his career, Marty has been focused on building personable customer relationships while delivering prompt service and follow through. He’s looking forward to meeting you with and being the go-to guy for all of your service needs. He can be reached at (630) 883-3321 or by email at martym@martinimplement.com.

We’re Pleased to Announce the Addition of Dave Eng to our Service Team!

Doug Peters (left) and Dave Eng (right)

Like many individuals who are skilled with their hands, Dave grew up with a deep curiosity about how objects and machines functioned. It’s no surprise then that he fashioned a career in service repair; first in the truck industry and later on as a Construction Equipment Superintendent. That skillset will serve Dave well as he joins our Martin Implement team as an Assistant Service Manager for our Orland Park branch. Pairing his troubleshooting experience along with a commitment to streamline the repair process will undoubtedly result in satisfying turnaround times.

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Martin Implement Earns New Holland’s Service Excellence Award

Martin Implement President Tom Novak, Service Manager Chuck Rogers, Service Assistant Julie Nakano-McDonald, New Holland Aftersales Business Manager Neil Auchmuty 

At Martin Implement, we know that recognitions from companies like New Holland have their roots in the service we provide to customers like you — and your satisfaction with our efforts. That’s why we’re thrilled to receive New Holland’s Service Excellence President’s Club award for 2018.  Specifically, this program was created to recognize and reward dealers who demonstrate an exceptional commitment to supporting their customers’ aftersales needs, and reflect that focus in their ongoing business best practices.

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Congratulations to Chuck Rogers on His Service Manager Promotion!

With twelve years of experience at Martin Implement, Chuck is well prepared to lead the service department at our Orland Park flagship location. His equipment repair knowledge is vast and his commitment to assisting customers is top notch as evidenced by some of the accolades he’s received:

“Chuck is awesome! Very thorough; looks for other issues needing attention and explains things to me. He is the lynch pin to your business.”
-Patrick Buescher, Landscaping by Buescher

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We’re Proud to Announce the Addition of Konrad Waksmundzki to our Service Team!

Konrad is a graduate of the Universal Technical Institute, where he earned high marks and stood out from his peers. His professional career originated as a Service Technician for the lift truck industry that, and later, the role of Service Manager. Despite his relatively young age, Konrad describes his personality as old soul; someone who’s wise beyond his years and dedicated to doing things with conviction and purpose. These same traits will help ensure that your equipment repairs will be handled with care and urgency. Konrad is looking forward to making your acquaintance and assisting you with all of your service needs. He can be reached at (630) 883-3321 or by email at konradw@martinimplement.com.

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The Essential Compact Utility Loader Maintenance Guide

You know what they say: Happy Compact Utility Loader…happy life!

A NEW SERIES
This is the first entry in a new Fully Equipped Series, where we’ll review and share (details) on maintenance recommendations for specific types of machines. User Manuals sometimes get filed away where they’re tough to retrieve, but you know as well as we do, that maintenance on these big machines is much more than just changing the oil every 100 hours of use.  So we thought it might be helpful to do a series on these machines and, over time, build up a handy archive here on the pages of Fully Equipped. There’s even a full video on this one (below), and a full checklist you can download at your leisure.

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New Service: Hose Repair While You Wait!

Parkrimp hose repair: now IN-HOUSE at Martin Implement!

WHEN DUCT TAPE WON’T DO…
Nothing pokes a hole in an otherwise productive day like a leaky hydraulic hose. And whatever miracles the stuff might perform throughout the rest of the universe, you know Duct Tape just isn’t going to cut it.  (Hey, leave that stuff for the family car!) …Of course, we kid, BUT: for the machines you use to run your business and serve your customers, there’s just no substitute for a full-length crimp, total-pro hose repair.  At Martin Implement, we’re happy to let you know, we’re now doing those repairs in-house. 

WHILE YOU WAIT, WE REPAIR 
We’ve recently procured a state of the art, Parkrimp hose repair machine. This beauty enables us to restore almost any hose to like-new look and capability.  Most repairs can be accomplished in 30 minutes or less. So if your skid steer, wheel loader, or excavator needs a perfectly crimped new hose, bring it on in to Martin Implement — and scan our magazine table! — while your hose is remade to perfection.

Note that there are a few specialty hoses we’ll still need to send out, but the Parkrimp will very likely be the answer for your leaky hose. (If you have a unique hose, just call us and we’ll let you know if we can handle it.) 

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At Martin Implement, We’re Thankful…For You

Thanksgiving Reflections On Service As A Way Of Life
As most of our customers know, Martin Implement is a family business. And we’ve always meant that in the broadest possible way.

…Because our customers are part of our family too.
As we prepare this week for a big Thanksgiving feast and a relaxing & joyful Holiday Season, we wanted to bring our customer-family together, right here on Fully Equipped, and share our gratitude. Continue reading