We’re Pleased to Announce the Addition of Dave Eng to our Service Team!

Doug Peters (left) and Dave Eng (right)

Like many individuals who are skilled with their hands, Dave grew up with a deep curiosity about how objects and machines functioned. It’s no surprise then that he fashioned a career in service repair; first in the truck industry and later on as a Construction Equipment Superintendent. That skillset will serve Dave well as he joins our Martin Implement team as an Assistant Service Manager for our Orland Park branch. Pairing his troubleshooting experience along with a commitment to streamline the repair process will undoubtedly result in satisfying turnaround times.

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Martin Implement Earns New Holland’s Service Excellence Award

Martin Implement President Tom Novak, Service Manager Chuck Rogers, Service Assistant Julie Nakano-McDonald, New Holland Aftersales Business Manager Neil Auchmuty 

At Martin Implement, we know that recognitions from companies like New Holland have their roots in the service we provide to customers like you — and your satisfaction with our efforts. That’s why we’re thrilled to receive New Holland’s Service Excellence President’s Club award for 2018.  Specifically, this program was created to recognize and reward dealers who demonstrate an exceptional commitment to supporting their customers’ aftersales needs, and reflect that focus in their ongoing business best practices.

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Congratulations to Chuck Rogers on His Service Manager Promotion!

With twelve years of experience at Martin Implement, Chuck is well prepared to lead the service department at our Orland Park flagship location. His equipment repair knowledge is vast and his commitment to assisting customers is top notch as evidenced by some of the accolades he’s received:

“Chuck is awesome! Very thorough; looks for other issues needing attention and explains things to me. He is the lynch pin to your business.”
-Patrick Buescher, Landscaping by Buescher

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We’re Proud to Announce the Addition of Konrad Waksmundzki to our Service Team!

Konrad is a graduate of the Universal Technical Institute, where he earned high marks and stood out from his peers. His professional career originated as a Service Technician for the lift truck industry that, and later, the role of Service Manager. Despite his relatively young age, Konrad describes his personality as old soul; someone who’s wise beyond his years and dedicated to doing things with conviction and purpose. These same traits will help ensure that your equipment repairs will be handled with care and urgency. Konrad is looking forward to making your acquaintance and assisting you with all of your service needs. He can be reached at (630) 883-3321 or by email at konradw@martinimplement.com.

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The Essential Compact Utility Loader Maintenance Guide

You know what they say: Happy Compact Utility Loader…happy life!

A NEW SERIES
This is the first entry in a new Fully Equipped Series, where we’ll review and share (details) on maintenance recommendations for specific types of machines. User Manuals sometimes get filed away where they’re tough to retrieve, but you know as well as we do, that maintenance on these big machines is much more than just changing the oil every 100 hours of use.  So we thought it might be helpful to do a series on these machines and, over time, build up a handy archive here on the pages of Fully Equipped. There’s even a full video on this one (below), and a full checklist you can download at your leisure.

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New Service: Hose Repair While You Wait!

Parkrimp hose repair: now IN-HOUSE at Martin Implement!

WHEN DUCT TAPE WON’T DO…
Nothing pokes a hole in an otherwise productive day like a leaky hydraulic hose. And whatever miracles the stuff might perform throughout the rest of the universe, you know Duct Tape just isn’t going to cut it.  (Hey, leave that stuff for the family car!) …Of course, we kid, BUT: for the machines you use to run your business and serve your customers, there’s just no substitute for a full-length crimp, total-pro hose repair.  At Martin Implement, we’re happy to let you know, we’re now doing those repairs in-house. 

WHILE YOU WAIT, WE REPAIR 
We’ve recently procured a state of the art, Parkrimp hose repair machine. This beauty enables us to restore almost any hose to like-new look and capability.  Most repairs can be accomplished in 30 minutes or less. So if your skid steer, wheel loader, or excavator needs a perfectly crimped new hose, bring it on in to Martin Implement — and scan our magazine table! — while your hose is remade to perfection.

Note that there are a few specialty hoses we’ll still need to send out, but the Parkrimp will very likely be the answer for your leaky hose. (If you have a unique hose, just call us and we’ll let you know if we can handle it.) 

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Ask The Experts: How to Properly Load & Secure Equipment for Transport

Ask the Experts is a recurring segment where we share expert advice from our professional staff. In our latest Ask the Experts segment, we go over how to properly load & secure equipment for transport:

  • Strategies for loading onto a trailer
  • Positioning equipment for proper load distribution
  • Selecting the correct gear for securing the load

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Bring Your Machine In for Service and Get 25% OFF a Replacement Rental

Orland Park’s Rental Department (Cathy Lewis & Bob Novak)

How many machines do you have out in the field that you KNOW need maintenance? It happens all the time – when a job comes up you just can’t afford to be down a machine.  It’s understandable, but you know in the back of your mind you’re pushing your luck by skipping scheduled maintenance, or worse, obvious repair needs. That’s why our Rental and Service Departments have teamed up to offer a 25% discount on a replacement rental while your machine is in our shop! Continue reading

Keep Your Equipment Running in Top Condition With Our Service Department (Video)

You can count on Martin Implement to help keep your equipment running in top condition with expedient parts procurement and exceptional service. Did you know our esteemed service department offers repair and maintenance for all makes and models by a staff of certified technicians?

Our Latest Master Tech Certification News

Our certified technicians receive extensive training from our manufacturers, and that allows them to work on any equipment we sell. Steve Karsten, a certified technician at our South Elgin branch, recently nailed the rigorous New Holland Master Tech training, adding to his already deep range of technical skills. He’s now earned the Master Tech title in the areas of heavy equipment and wheel loaders. Give a shout out to Steve and our esteemed service team for this accomplishment!